---
title: Discounts
slug: 7uT5x1dI7wMwX1TDbna8X
docTags: 
createdAt: 2024-07-17T13:24:51.699Z
---

## Flexible Discounting for All Scenarios

Discounts allow you to reduce charges on a customer’s bill. They can be applied as a percentage or a fixed amount and can be configured to last for a specific duration.

This page covers how discounts work and how to assign them to customers.

## How Discounts Work

A discount modifies the final billed amount for a customer.

There are two types of discounts:

### Percentage Discount

- Reduces the invoice by a percentage
- Applies across all eligible charges
- Can be applied for:
  - A single billing period
  - Multiple billing periods
  - Indefinitely (never expires)

**Example:**

- 20% discount on a $100 invoice → $80 total

### Fixed Amount Discount

- Reduces the invoice by a fixed dollar amount
- Always applies to **a single billing period only**

**Example:**

- $50 discount on a $200 invoice → $150 total

This is typically used for:

- One-time credits
- Promotions or goodwill adjustments

## Key Differences

| **Feature**      | **Percentage Discount**             | **Fixed Amount Discount**  |
| ---------------- | ----------------------------------- | -------------------------- |
| Applies as       | % of invoice                        | Flat dollar amount         |
| Duration options | Flexible (1+ periods or indefinite) | Single billing period only |
| Common use cases | Ongoing promotions, contracts       | One-time credits           |

## Creating a Discount

### Navigate

- Go to **Billing → Discounts**
- Click **Create Discount**

### Step 1: Define Basic Information

- **Name**
  Use a descriptive name
  Example: 20% Launch Promo, $100 Credit
- **Description (optional)**
  Add context for internal tracking

### Step 2: Select Discount Type

Choose one:

**Percentage**

- Enter a percentage value
- Example: 10 for 10%

**Fixed Amount**

- Enter a dollar value
- Example: 50 for $50 off

Note: Fixed amount discounts are limited to one billing period.

### Step 3: Configure Expiration

**For Percentage Discounts**

You can choose:

- **Never Expires**
  Discount applies indefinitely
- **Custom Duration**
  Set the number of billing periods
  Example: 3 billing periods

**For Fixed Amount Discounts**

- Automatically limited to **1 billing period**
- No additional duration configuration required

### Save the Discount

Click **Save** to create the discount.

The discount is now available to be assigned to customers.

## Assigning Discounts to Customers

Discounts are applied at the **customer level**.

### Navigate

- Go to **Billing → Customers**
- Select a customer

### Apply a Discount

- Locate the **Discounts** section on the customer page
- Click **Add Discount**

Configure:

- **Discount**
  Select from the list of available discounts
- **Start Timing**
  Choose when the discount should begin:
  - Immediately
  - At the start of the next billing period

Click **Save**.

## How Discounts Are Applied

- Discounts are applied during invoice calculation
- They reduce the total amount due based on their configuration
- If a discount has a duration, it automatically expires after the specified number of billing periods

## Important Notes

- Fixed amount discounts are **always one-time**
- Percentage discounts are more flexible and can be ongoing
- Discounts apply at the **customer level**, not per meter or per rate
- Multiple discounts may be supported depending on configuration, but should be used carefully to avoid unintended stacking effects

## Summary

Discounts provide a flexible way to adjust customer billing.

They allow you to:

- Offer promotions
- Apply credits
- Adjust pricing for specific customers

Use percentage discounts for ongoing adjustments and fixed amount discounts for one-time changes.