Discounts

flexible discounting for all scenarios discounts allow you to reduce charges on a customer’s bill they can be applied as a percentage or a fixed amount and can be configured to last for a specific duration this page covers how discounts work and how to assign them to customers how discounts work a discount modifies the final billed amount for a customer there are two types of discounts percentage discount reduces the invoice by a percentage applies across all eligible charges can be applied for a single billing period multiple billing periods indefinitely (never expires) example 20% discount on a $100 invoice → $80 total fixed amount discount reduces the invoice by a fixed dollar amount always applies to a single billing period only example $50 discount on a $200 invoice → $150 total this is typically used for one time credits promotions or goodwill adjustments key differences feature percentage discount fixed amount discount applies as % of invoice flat dollar amount duration options flexible (1+ periods or indefinite) single billing period only common use cases ongoing promotions, contracts one time credits creating a discount navigate go to billing → discounts click create discount step 1 define basic information name use a descriptive name example 20% launch promo, $100 credit description (optional) add context for internal tracking step 2 select discount type choose one percentage enter a percentage value example 10 for 10% fixed amount enter a dollar value example 50 for $50 off note fixed amount discounts are limited to one billing period step 3 configure expiration for percentage discounts you can choose never expires discount applies indefinitely custom duration set the number of billing periods example 3 billing periods for fixed amount discounts automatically limited to 1 billing period no additional duration configuration required save the discount click save to create the discount the discount is now available to be assigned to customers assigning discounts to customers discounts are applied at the customer level navigate go to billing → customers select a customer apply a discount locate the discounts section on the customer page click add discount configure discount select from the list of available discounts start timing choose when the discount should begin immediately at the start of the next billing period click save how discounts are applied discounts are applied during invoice calculation they reduce the total amount due based on their configuration if a discount has a duration, it automatically expires after the specified number of billing periods important notes fixed amount discounts are always one time percentage discounts are more flexible and can be ongoing discounts apply at the customer level , not per meter or per rate multiple discounts may be supported depending on configuration, but should be used carefully to avoid unintended stacking effects summary discounts provide a flexible way to adjust customer billing they allow you to offer promotions apply credits adjust pricing for specific customers use percentage discounts for ongoing adjustments and fixed amount discounts for one time changes