Real-time Alerts
4 min
real time usage and billing amount alerts amberflo supports real time alerts via email and webhooks, helping your teams take timely action based on usage or revenue thresholds alerts can be configured for individual customers or applied across all customers trigger conditions can be based on absolute usage values or on percentage changes in metered data over a defined time period billing related alerts are also supported and can be particularly useful for finance and sales teams examples of alerts you can configure receive an email when any customer exceeds 1000 usage hours per week send a slack message if a customer's usage drops by 20% compared to the previous week notify the account manager by email when a customer surpasses the number of prepaid credits in their wallet alert the head of finance at key revenue milestones — 25%, 50%, 75%, and 90% of the quarterly goal the easiest way to configure alerts is via the ui https //ui amberflo io/alerts when configuring an alert in the ui, there are three primary steps step 1 select the alert type select the alert type from one of the five options provided step 2 name & configure the alert to set up a new alert, start by giving it a clear name and defining its configuration the first step is to determine the scope of the alert you can apply it across all customers, target each customer individually, or configure it for a specific customer only depending on the type of alert, additional configuration options may become available the screenshot below shows the options when the meter usage alert type is selected step 3 select the notification frequency and method next, select how often the alert should be triggered by setting the notification frequency this controls how frequently notifications will be sent once the alert conditions are met then choose the notification method by default, alerts are sent via email however, you can also configure a webhook to trigger automated downstream actions or integrate with messaging platforms like slack alerts can be delivered through email, webhooks, or both webhook payloads and headers can be customized using context variables to tailor the integration to your system’s needs see alert webhooks docid\ pavpqkvii pyrgz2fe6 for details sample email sample webhook for slack
